![]() ![]() Having patience is crucial when working in customer service. Patience: Miscommunications can occur when interactions are rushed or not given proper attention. Problem Solving: During customer conflicts, being able to think of a solution quickly is key.Treating each situation with compassion towards the customer is highly necessary. Compassion: You never know what’s going on in a customer’s head or life.A strong sense of empathy comes in handy when working in the customer service realm. Empathy: Customers want to feel like you relate to them.You need to be able to communicate clearly and easily with all types of customers. Communication: Communication skills are arguably the most important soft skill for customer service.The ability to calmly and effectively manage customer conflicts is essential. Conflict Management: Being a customer service representative means dealing with conflict.Here are our top 10 soft skills for customer service to consider adding to your resume: When writing out your skills on a resume, it is important to include both soft and hard skills.įor customer service, you should always take the time to plan out the skills you want to include.īy making a large list you can then narrow it down to the most relevant and best ones. Technical (Hard) Skills: Hards skills have to do with your technical abilities, such as writing or working with software.Much of customer service relies upon interpersonal skills such as communication and problem-solving. Interpersonal (Soft) Skills: These skills are based on emotion and human interaction.What Are the Best Customer Service Skills I Should Add to My Resume?īefore you can determine the best customer service skills to include on your resume, you need to understand the two main types of skills: Never list a skill you don’t actually have! Need help brainstorming skills? We have a free guide with 100+ Key Skills for a Resume in 2021 (with Examples for Any Job) to help you out. Moreover, you should always be honest in what skills you include. It is imperative to always tailor your skills to match the requirements listed in the job description. You never want to include skills just for the sake of it. Including skills on a resume allows you to showcase your best strengths to employers.īy adding specifically customer service skills, you can demonstrate your most relevant abilities according to the job you are applying to. When applying for a job in customer service, showing your ability to work well with people is key. Why Should I Include Customer Service Skills on My Resume? Customer service is a vast industry spanning many different forms of business.įrom answering customer calls to building customer relationships, there are many responsibilities involved.Īside from the general Customer Service Representative, other common examples of jobs within customer service include:Įssentially, any job that deals with working directly with customers falls under the customer service umbrella. ![]()
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